Nexo Earns Top Honors at The Digital Banker Awards for Customer Experience Excellence
Apr 24•2 min read
April 24, 2025 – Nexo, the leading digital assets wealth platform, has been awarded two prestigious honors at The Digital Banker’s 2025 Digital CX Awards—an annual benchmark of excellence typically dominated by leading banks and global financial institutions. The dual recognition reinforces Nexo’s growing status as a best-in-class digital wealth platform capable of delivering the kind of customer experience traditionally expected from top-tier financial players.
A key highlight in this recognition at the Digital CX Awards is the Nexo Card, which has now become the most awarded and widely adopted crypto card in the industry. In 2024 alone, it returned over $6 million in cashback rewards and helped drive a 139.5% increase in card clients. The card’s dual-mode functionality, which lets users switch between credit and debit in real time, is paired with AI-powered analytics and a streamlined digital dashboard for smarter portfolio and payment management. With 100% digital onboarding and an intuitive interface, the Nexo Card continues to set a new benchmark for crypto-backed spending tools.
Nexo’s loyalty program—another cornerstone recognized by the Digital CX Awards judges—played a central role in this year’s recognition. Powered by the NEXO utility token, the program provides tangible benefits to users, including enhanced yields, reduced borrowing rates, and exclusive cashback rewards. Judges at The Digital Banker highlighted the platform’s ability to combine digital assets utility with an engaging, value-driven rewards ecosystem. “We are honored to receive both the 'Best Wealth Client Loyalty Program for Digital CX' and 'Best PayTech for Digital CX – Payments' awards. These recognitions reflect our unwavering commitment to delivering innovative, client-centric solutions in the digital finance space. At Nexo, we strive to empower our users with tools that enhance their financial freedom and experience. These accolades motivate us to continue pushing the boundaries between traditional finance and digital assets.”
— said Elitsa Taskova, Chief Product Officer at Nexo.
Today, Nexo serves a global client base of over 7 million users, with more than $11 billion in AUM and having processed upwards of $320 billion in transactions. The platform’s reputation is further underscored by a 4.6 TrustPilot rating, with 86% of reviews being five stars, and more than 26,000 five-star app reviews to date.
The official award ceremony will take place on April 24, bringing together some of the most influential players in fintech to recognize standout achievements in digital customer experience. Nexo’s recognition comes just days ahead of its hosting of the Trump Business Vision 2025 forum on April 27, where Donald Trump Jr. and other global business leaders will convene to explore the evolving role of technology in shaping the financial services landscape. Nexo’s participation in this high-profile event reaffirms its position at the forefront of innovation in digital finance.